Empathize with those affected and let them know everything is operating as normal.
Posted Jul 17, 2023 - 14:00 UTC
Monitoring
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Jul 17, 2023 - 13:50 UTC
Identified
As you continue to work through the incident, update your customers frequently.
Posted Jul 17, 2023 - 13:56 UTC
Investigating
When your product or service isnโt functioning as expected, let your customers know by creating an incident. Communicate early, even if you donโt know exactly whatโs going on.